Terms & Conditions
TERMS OF WEBSITE
The term “Twin Oaks Valley Winery” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
You must be 21 years of age or older, to order or receive alcoholic beverages from Twin Oaks Valley Winery. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Twin Oaks Valley Winery are not for resale, and are for personal consumption only.
CREDIT CARD CHARGES
Orders are by credit card only. We accept Visa, MasterCard, and American Express.
No minimum purchase is required.
STATES AUTHORIZED FOR DIRECT SHIPMENT
We currently ship direct-to consumer in the following states:
AK, CA, CO, DC, FL, HI, IA, ID, IL, KS, MD, ME, MI, MN, MO, NC, ND, NE, NH, NM, NV, OR, SC, TN, TX, VA, VT, WA, WI, WV and WY.
FedEx and GLS are our carrier of choice.
Please also be aware we cannot ship to P.O. boxes. A person 21 or over must sign for the wine in person. It cannot be left at the door. Three attempts will be made to deliver your shipment. After that, the wine will be returned to us. We will ship it back at normal (not discounted) shipping rates. If you choose “pick-up” as your delivery method but do not pick up your shipment, we will attempt to contact you. If no contact is possible, we may ship your selections at your expense.
WINE IS A DELICATE COMMODITY
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. We may hold your wine in temperature controlled storage until any weather hold is lifted. If despite all precautions, wine arrives damaged, please notify Twin Oaks Valley Winery and we will arrange to send you a replacement. You may keep the existing wine. Please do not send back. The above applies to all direct-to-consumer purchases. If you purchased the wine at a retailer, it is the retailer’s responsibility to replace.